Privacy Policy
Last updated: March 1, 2026
At Playmate, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website.
1. Information We Collect
Personal Information: When you create an account, we collect your name, email address, phone number, and profile picture.
Location Data: With your permission, we collect your device's location to help you discover nearby sports turfs and arenas.
Payment Information: Payment transactions are processed securely through Razorpay. We do not store your credit/debit card details on our servers.
Usage Data: We collect information about how you interact with the app, including bookings made, turfs viewed, search queries, and preferences.
Device Information: We may collect device type, operating system, unique device identifiers, and mobile network information.
2. How We Use Your Information
- To create and manage your Playmate account
- To process bookings and facilitate payments between players and turf owners
- To provide location-based turf recommendations and search results
- To send booking confirmations, reminders, and QR code check-in details
- To improve our services through analytics and user behavior insights
- To communicate important updates, promotional offers, and new features
- To resolve disputes and provide customer support
- To detect and prevent fraud, abuse, or unauthorized access
3. Information Sharing
We do not sell your personal information. We may share your data in the following circumstances:
With Turf Owners: When you make a booking, relevant details (name, contact, booking time) are shared with the turf owner to facilitate your reservation.
Payment Processors: Razorpay processes all payment transactions under their own privacy policy and PCI-DSS compliance standards.
Service Providers: We work with trusted third-party services for hosting, analytics, and notifications. These providers are contractually bound to protect your data.
Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities.
4. Data Security
We implement industry-standard security measures including encryption (TLS/SSL), secure server infrastructure, and regular security audits to protect your personal information. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time by contacting us at support@joinplaymate.live. Certain data may be retained for legal or accounting purposes.
6. Your Rights
- Access and review the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your account and personal data
- Withdraw consent for location tracking or marketing communications
- Export your booking history and account data
7. Cookies & Tracking
Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand user preferences. You can manage cookie preferences through your browser settings.
8. Children's Privacy
Playmate is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such data, we will take steps to delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Continued use of Playmate after changes constitutes acceptance of the revised policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: support@joinplaymate.live
Phone: +1 518 314 5242
Address: Bhopal Naka, Sehore 466001, Madhya Pradesh, India